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Voluntary Consumer Recall

11/18/2013 - Origins today announced its decision to issue a voluntary consumer recall of its Dr. Andrew Weil for Origins Mega-Mushroom Soothing Face Cream batch code #A43 in North America. The decision was reached after the presence of mold was found in a small number of products from the #A43 batch, which was only distributed in North America. The presence of mold in the product could present a heightened risk of infection for some consumers, such as individuals with compromised skin, weakened immune systems, or users of permanent or extended wear contact lenses (if the product gets into the eyes). No other Origins or Dr. Andrew Weil for Origins products were affected.

The Dr. Andrew Weil for Origins Mega-Mushroom Soothing Face Cream batch code #A43 was available to consumers as a freestanding 50ml jar, and was included in the Dr. Andrew Weil Mega-Relief gift set in the 30ml size jar. Unsold products have been removed from distribution. Consumers are strongly encouraged to check already purchased products to identify whether the product is identified as batch #A43. The code is visible on the bottom of the jar. Consumers who have the Dr. Andrew Weil for Origins Mega-Mushroom Soothing Face Cream batch code #A43 should not use or share the product. Products should be disposed of or returned to an Origins retail outlet for exchange or full refund. Consumer support is available through the Origins Consumer Care team at 1-888-529-4522 (toll-free in the United States) or 1-866-378-3301 (toll-free in Canada) or email: consumercontact-us@gcc.origins.com (United States) or consumercontact-ca@gcc.origins.com (Canada). Consumers will be offered a refund in store and online.

Additional information can be found on the website: www.Origins.com.

 

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